ACI Consumer Banking offers community financial institutions flexibility, speed, and choice, allowing banks to respond quickly to the specific needs of consumers with online banking services such as personal financial management, online account opening, and money transfer.
Consumer Banking leverages the power of the ACI Self-Service Banking platform to provide a consistent, real time experience across the channel as well as across all ACI Self-Service solutions. The solution can be installed on-premise or at ACI’s world-class On-Demand data center.
Key benefits
Expand customer relationships
On-demand features and real-time transactions help retain and attract new consumers as well as accelerate customer acquisition.Gain exceptional extensibility
Easily configure additional ACI channels, such as Consumer Banking, Business Banking, Mobile Banking, and Voice Banking.Create new fee income opportunities
Generate fee revenue and provide value-added services to the bank’s most profitable customers.Simplify operations
A browser-based user interface, the Banking Manager, enables a shared infrastructure for administrative and operational efficiency. Consistent ease of use
A simple screen layout ensures ease-of-use and preferences allow for a personalized online experience. Streamlined, real-time interaction
A common data model means CSRs have full visibility into customers, accounts, transactions, and activities. Customers have access to fully updated transaction details and balances. Industry-leading security
A comprehensive layered security approach, including integrated behavioral analytics (powered by Guardian Analytics) helps protect against fraud. Constant, diligent compliance
Helps ensure disclaimer management and audit trails for financial audits.Stability and performance
ACI’s proven platform offers business continuity options that ensure customers are not kept waiting.
Additional information
- Complete transactional services, including balances, bill pay, transfers, stop payments, view deposit slips, checks, and statements, make loan payments, order checks, and more.
- Single, integrated platform for consumer online, business online, mobile and voice banking.
- Reliable transaction processing any time of day through standard routing, monitoring, and stand-in and night mode capabilities.
- Integrates with the majority of core host systems for U.S. community and regional financial institutions.
- Effective branding and marketing helps keep the bank brand consistent and fresh across the online channel.
- Improve customer service and collaboration with live chat and instant messaging integration.
- Manage financial needs with tools that track activity and transactions across multiple accounts.