ACI Claims Manager is a Microsoft® Windows®-based workflow-management system that automates back office claims and adjustment processing.
Claims Manager provides an interface to an institution’s general ledger and transaction processing systems. This interface saves time and ensures a better audit trail. Because electronic banking disputes may be subject to government and internal auditors, Claims Manager stores all due dates and required customer notifications and maintains a complete historical file on each claim. Furthermore, specific compliance reports and graphs can be produced.
With Claims Manager, customer service managers can create procedures and exact due dates for each type of claim or adjustment, thus ensuring that employees resolve disputes according to internal and network regulations. Claims Manager tracks disputes with debit and credit cards, EBT transactions, electronic banking and billpay, ACH and network adjustments. An audit trail of operator actions allows management to be certain that employees follow procedures.
Please note
This product is no longer being enhanced but support continues to be provided; customers will find full details in the customer support guide.
As with all products, Enhanced Support options are also available for those customers wishing to enhance the standard support package. Your account team will be able to provide more details.
New customers will find ACI Issuer offers equivalent functionality.
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