Financial institutions have faced increased pressure to centralize back-end risk and fraud case management across the enterprise – both to improve efficiencies and to uncover additional cross-channel risk.
Risk management is crucial to an organization’s ability to reduce fraud and operating losses. More and more, investigation departments are tasked with catching fraud in near-real time. With this increase in case load and push to identify threats quickly, investigators may miss the fraud they are trying to prevent.
ACI Case Manager offers users the flexibility to automate activities and processes across the complete life cycle of a case. ACI Case Manager can be extended to include various business units and activities beyond the initial detection or investigation departments. This includes corporate security, chargeback handling, loss tracking, recoveries, branch management, applications and claims, customer service, or any business unit.
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ACI Proactive Risk Manager is a complete enterprise fraud detection solution to manage risk across a financial institution’s business lines and customer accounts. Proactive Risk Manager combines the power of ACI Analytics including expertly defined rules with a variety of scoring methods for fast, accurate and flexible response to the evolving and growing nature of fraud. The system can operate in real time or in near-real time so financial institutions can prevent cross-channel fraud as it is attempted. Proactive Risk Manager enables users to track non-monetary and monetary transactions for a complete view of customer activity.
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